SERVICE RATES AND POLICIES 

SERVICE RATES AND POLICIES

 

Aquatic World services are a one-hour minimum.

All customers receive a 30-minute total commute time after which normal billing begins.

Standard maintenance rates are $75.00 an hour (with a $100.00 minimum) rounded up to quarter-hours.

In high-rise and other locations with difficult access, time will begin at arrival to building not at individual residence.

Parking will be billed to the customer.

Payment is due at time of service unless other terms have been arranged.

All open invoices must be paid for us to honor your next service appointment.  

A $35.00 late fee will be applied to all invoices older than 10 business days.

 

EMERGENCY SERVICE

 

Call  773-935-2028 office or 773-908-3822 service cell.

Emergency service during weekdays between 8AM and 5PM are $100.00 an hour.

All other times and weekends are $200.00 an hour.

Phone calls are subject to billing.

 

INSTALLATIONS

 

Installations are $100.00 an hour per technician.

Delivery may be billed separately.

Installations during regularly scheduled service visits are $75.00.

 

AQUARIUM MOVES

 

Aquarium moves are $150.00 an hour per 2 person crew, 4 hour minimum, starting at arrival of first location till departure of new location. Price applies to aquariums up to 55 gallons only.

For tanks 55 gallons and up please call for an estimate.

All hardware is guaranteed to be in the same operating order as during our arrival.

Due to stress and environmental conditions live stock is not guaranteed.

 

 

CANCELLATIONS AND NO SHOWS

 

Please call 24 hours in advance for any changes. 773-935-2028

Cancellations and no shows, with less than 24 hour notice, will result in a $25.00 charge to your account.